What Caledapt builds
Caledapt builds bespoke AI systems that do real business work: custom AI agents, workflow automation, internal knowledge and retrieval-augmented generation (RAG), customer-service automation and the assessment-to-implementation path that decides where AI earns its place first. Work is scoped by an AI Readiness Check and quoted per project.
What business problems AI agents solve
Agents remove repetitive, measurable work and reduce administrative drag. Typical targets are triage and routing of enquiries, document classification and extraction, drafting replies, preparing data for review, and multi-step workflows that hand work between people and systems.
How AI agents differ from ordinary chatbots
A chatbot generates text. An agent can read systems, retain state, call tools and take bounded actions. That makes agents more capable and more consequential: every added permission increases the blast radius of a mistake. Caledapt therefore starts narrow and earns autonomy with evidence.
How agents interact with existing business systems
Agents are integrated against your existing tools — mailboxes, CRM, document stores, booking systems and APIs — using permissions scoped to one task at a time. Read-only and draft-only stages come before any consequential action, and access is revocable.
Departmental and multi-step workflows
Single-step tasks are the safe starting point. Multi-step and cross-department workflows are only automated once each step is observable and reversible, with an accountable human owner and a rollback path.
Human approval and access controls
Consequential actions wait for a person. Permissions are least-privilege by default, actions are logged, rate-limited and stoppable, and high-impact steps require explicit approval.
Integration, testing, monitoring and ongoing support
Delivery follows assess, design, implement, test and support. Testing covers safety and unhappy paths, monitoring covers what the agent did and why, and support covers tuning, access changes and new workflows as the business changes.
On-premises versus hosted options
Deployment follows the data and the duty of care. Caledapt will scope on-premises, private or hosted options where they are genuinely appropriate and supported by the client's own systems; the default is to match the option to the data, not to a preference.
Assessment-to-implementation process
- Free AI Readiness Check or AI Customer Test to find the first workflow worth automating.
- Scoped AI Readiness Assessment at fixed price where a deeper view is needed.
- Design a bounded agent with permissions, controls and a rollback plan.
- Implement against live systems in a supervised stage.
- Test, hand over and support.
Pricing approach
Pricing is quoted per project. The free AI Customer Test and readiness assessment options are published on the pricing page; bespoke agent work is scoped and quoted against the workflow, not a fixed menu.
Worldwide remote delivery
Caledapt is based in Perth, Scotland and delivers remotely worldwide. On-site work is available across Scotland. Delivery is in UK English and runs to your timezone.
Request an implementation consultation
Tell Caledapt which workflow is slowing your team down. A short conversation scopes the agent, the permissions and the safest first step.
Frequently asked questions
Are custom AI agents the same as chatbots?
No. Chatbots generate text. Agents can read systems and take bounded actions. Caledapt builds the latter, with controls.
Can agents run without human approval?
Only where the action is reversible, bounded and tested. Consequential actions require human approval.
Do you integrate with our existing systems?
Yes. Agents are built against your own mailboxes, document stores, CRM and APIs under least-privilege permissions.
Where can you deliver?
Remote worldwide, with on-site work across Scotland. Caledapt is based in Perth, Scotland.
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