What it covers
Customer-service automation starts with reading and classifying enquiries, drafting replies and routing work. The agent does not send consequential replies without approval until proven.
Why human approval first
Customer-facing commitments, refunds, complaints and sensitive cases require judgement. Automation reduces handling time while keeping people accountable.
Integration with your systems
Works against your existing mailbox, CRM, order and knowledge systems under least-privilege permissions.
Monitoring and outcomes
Delivery is measured by reduced handling time, consistent replies and fewer dropped enquiries — not by volume alone.
On-premises or hosted
Deployment follows the data and duty of care.
Worldwide delivery
Remote delivery worldwide from Perth, Scotland, with on-site work across Scotland.